Hooray for persistence, the amazing webspace that brings together friends, family and strangers, and the eventual triumph of customer service. The general manager of iResQ called and left me a humbling apology and offered a full refund of the money I paid to get my iphone's screen replaced. He was couteous, humbled, and apologetic about my prior experiences with the customer service department at iResQ . . . he in no way endorsed the attempt of another iResQ employee to retract his offer of a partial refund unless I removed my "letter of complaint" from my blog. . . . I was assured he will continue to work with his customer service department so this deplorable situation won't happen again.
Thanks to all of you who read my blog postings, commented, or empathized with my outrage! I hope this experience has turned into a learning one for a company which has a lot to lose by failing to make their advertised service turnaround times, providing less-than-adequate customer service and sending veiled threats to blog authors.
BTW, I hope to receive my precious iphone via UPS today . . . . I cannot wait!